Gilat leverages 25 years of experience in operating satellite networks to provide outsourcing for the full range of VSAT network operations and VSAT helpdesk services, helping broadband providers remain focused on their core business, selling communication services. Utilizing Gilat’s experience in complex networks, your operational expenses can be better controlled.
Gilat’s outsourced network operations offerings include:
- 24x7 network surveillance and operations
- Helpdesk and customer support for the VSAT remotes
- SLA commitments to the highest network availability
- Operations Support Systems Dashboard, including:
- Performance monitoring
- Service Assurance/Fault Management
- SLA Measurement
- Change Management
- Ongoing network efficiency monitoring analysis and development
- Hub and VSAT maintenance
Gilat's SkyEdge II-c advanced Total Network Management System enables network operators to define, manage and control their own services, hub elements and remote terminals.
At NBN in Australia for example, the joint effort between Optus and Gilat includes 48,000 Gilat VSATs that were successfully deployed and are currently operated by Gilat. Gilat is responsible for the operation of the network, surveillance of the end-to-end service, Helpdesk for resolution of trouble for individual end users, VSAT CPE installation and maintenance and support of eleven beams across three earth stations.
"Satellite-based connectivity is a critical element in NBN Co's commitment to offering broadband services across Australia, and Gilat’s expertise in delivering large scale projects has been key to helping Optus meet this important milestone of connecting more than 48,000 sites.”
-- Paul Sheridan, Vice President, Optus Satellite
In Inmarsat, Gilat is responsible for the worldwide Global Express Gilat network operation, 24x7 end-to-end network surveillance, with guaranteed 99.9% network availability, as well as Helpdesk services, branded as Inmarsat, for Inmarsat’s VARs. Our NOC and Helpdesk perform the front-line network services for all of Inmarsat’s Global Express Gilat customers worldwide.