Gilat Managed Services include a set of predefined KPI/SLA aimed at ensuring delivery excellence, service assurance and a high-quality customer experience. Whatever KPIs matter most to you, we will ensure you reach the outcomes you desire, and back it up with a service level agreement that maps to your goals. Gilat designs, installs, and operates your network, and provides service delivery management at every step along the way. As your partner we'll share the risk of network availability and SLA compliance, freeing you to focus on your customers and product while we run your network.
The Technology and Experience You Need
Gilat delivers advanced broadband connectivity with managed network services to customers around the world, regardless of terrain. Deploying and operating broadband networks – often in challenging conditions and under tight deadlines – requires industry-leading expertise, and with nearly 30 years of experience, we offer technological know-how unparalleled in the industry. We’re rolling out solutions that let you expand your coverage area, enter multiple markets, and offer VNO services.
Design. Implement. Operate. Improve.
The first step is network design, in which transport and access solutions are determined. What is the coverage region? Which applications are needed? What is the required quality of service? Is it more cost-effective if the network is satellite-based, terrestrial, or a combination of both?
In the implementation phase, the network becomes a reality. In a satellite-based implementation, Gilat is responsible for setting up and managing the space segment, and procuring, testing and deploying the hub and other ground segment equipment. In a terrestrial-based implementation, Gilat is responsible for extending infrastructure to reach remote areas and establishing a point of presence at the edge of the network that communicates directly with mobile handsets.
Once the network is up and running, it needs to be monitored and maintained, ensuring that agreed-upon service levels are met. Operations ensure that any failures in the network infrastructure are swiftly discovered and handled. A 24x7 Network Operations Center (NOC) includes a call center for VSAT end users and installers, network surveillance, end-to-end service responsibility and OSS/ BSS activities. In addition, our Field Operations team provides onsite maintenance for issues that cannot be handled remotely. As part of our Operations, we continually re-evaluate the efficiency of the TCP and RF legs, and reallocate resources to ensure optimal performance.
Each of these services is handled by a program management team. Their role is to ensure that KPIs are fulfilled, as measured by compliance with service level agreements.