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Delivery and Services Program Manager

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Delivery and Services Program Manager

DeliveryNorth America1078

Gilat Satellite Networks Ltd (NASDAQ, TASE: GILT) is a leading provider of products and services for satellite-based broadband communication. Gilat designs and manufactures a wide range of high-performance satellite communications products and VSAT systems, with an increasing focus on Cellular Backhaul, Enterprise, Consumer, and Mobility market segments. In addition, Gilat enables mobile SOTM (Satcom-on-the-Move) solutions by providing low-profile antennas, next-generation solid-state power amplifiers, and specialized modems.

We are looking for a Delivery and Services Program Manager to support pre-sale effort and customer-facing activities, and drive aftersales projects and infrastructure implementation across stakeholders, and proactively seek feedback, recommendation, and consensus.

Responsibilities:

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
  • Develop standard project tracking for status of service readiness, cost, timing, asset, and resource allocations, requiring exceptional cross-functional interaction and sharp attention to detail
  • Develop thorough documentation of business rules, workflows, processes, best practices, and program guidelines for service operations
  • Identify, quantify, and execute service process improvement plans to drive quality, efficiency, productivity, safety, utilization, and cost reduction
  • Analyze operational data insights to identify areas of process improvement and develop countermeasures to resolve any operational deficiency
  • Utilize data analytics or BI tools to monitor service operations performance with the ability to conduct root-cause analysis in conjunction with Service business insights
  • Develop continuous improvement strategy to constantly review service process and improve operational efficiency and productivity
  • Create a closed-loop feedback process and enable team members to be effective and efficient by implementing business tools and processes
  • Create monthly and quarterly reports to track operations performance metrics

Requirements:

  • Bachelor’s degree required
  • 3 years of program management experience, PMP certification is a plus
  • Strong workflow development skillsets to transform complex processes into business requirement documentations
  • Holistic understanding of services operations,
  • Strong organization and communication skills
  • Advanced skills in Microsoft Office suite of products
  • Proven ability to learn new systems quickly
  • Self-starter who is goal-oriented, highly motivated, and comfortable working in a dynamic, fast-paced environment
  • Positive, enthusiastic, and passionate mindset
  • Proven ability to develop collaborative relationships and act as a well-respected, trusted partner
  • Drive for Results: Drive for high performance, take accountability and responsibility, and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
  • Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and making joint decisions, and sharing best practices.
Location: North America

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Delivery and Services Program Manager - 1078

    WHAT TO EXPECT
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