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Technical Support- Tier 2- Lead

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Technical Support- Tier 2- Lead

OperationsIsrael995

Gilat’s satellite communications ecosystem is built around our inter-disciplinary platform, based on cutting edge technologies, state of the art communication protocols and modulation schemes, innovative optimization algorithms as well as advanced networking protocols.

We are looking for Technical Support Leader for Gilat local support, the leader will be part of our global infrastructure team. The technical support leader will be responsible for providing professional and efficient support to Gilat IL employees. The Ideal candidate should have a strong customer service mindset to succeeding in this role.

Responsibilities:

  • Have full responsibility for hands-on support to the company -hardware and software, networking, telephony, remote access, printing, etc. 
  • Act as the focal point for local support. 
  • Follow-up with end users to provide status updates as per service level guidelines (SLA’s). 
  • Respond to tickets escalated from Tier 1. 
  • Maintaining inventory of hardware, software, and IT assets. 
  • Responsible of Conference rooms and video platforms operations in Gilat 
  • Operate to ensure ongoing demonstration of client service excellence.

Requirements:

  • Experience with Microsoft environment and PC, including Windows platforms, Office, Office 365, OneDrive, Microsoft Teams 
  • Audio and Video collaboration tools (Zoom, Webex, Teams, Skype)
  • Previous support experience in large enterprise environments 
  • Ability to prioritize work within a multi-tasking and fast paced environment. 
  • Strong follow-up skills. 
  • Strong interpersonal and communication skills. 
  • Organized and structured
Location: Israel

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Technical Support- Tier 2- Lead - 995

WHAT TO EXPECT
  • 1
    PHONE
    INTERVIEW
  • 2
    PROFESSIONAL
    INTERVIEW
  • 3
    TEST
  • 4
    PROFESSIONAL
    INTERVIEW NO. 2
  • 5
    HR
    INTERVIEW
  • 6
    REFERENCES
  • 7
    OFFER