SkyCare Services
SkyCare Packages
Gilat’s SkyCare programs help you achieve your business and service objectives by offering professional consultation, optimization, monitoring and 24×7 technical support. These services help you minimize risks, lower network operating expenses, reduce time to revenue, and maximize network uptime.
SkyCare
Economy
- Support during business hours
- Patch SW Release
- Access to On-Line Knowledge Center
SkyCare
Standard
- 24x7x365 Support
- All SW Releases
- Yearly traffic analysis report
- Access to On-Line Knowledge Center
SkyCare
Extended
- 24x7x365 Support
- All SW Releases
- Monthly traffic analysis report
- Annual on-site health check visit
- Access to On-Line Knowledge Center
SkyCare Packages Comparision
| Economy | Standard | Extended | ||
| Service Availability | 24x7x365 Self Service Web Portal | V | V | V |
| Access to Web Based Knowledge Center | V | V | V | |
| Prioritized Service | Emergency Support 24x7x365 | Network outage | Network and Site outage | Network and Site outage |
| Support Hours | Network outage | Network and Site outage | Network and Site outage | |
| Support SLA Level | Network outage | Network and Site outage | Network and Site outage | |
| Software Updates | Software Release Availability | Network outage | Network outage | Network outage |
| Remote Assisted Upgrade Support | V | V | V | |
| Remote Assisted Upgrade Support | V | V | V | |
| Remote Assisted Upgrade Support | V | V | V | |
| Remote Assisted Upgrade Support | V | V | V |
SkyCare 360
In today’s fast-evolving satellite communications industry, operational efficiency, network reliability, and expert support are key to success.
SkyCare 360 Services is our comprehensive suite of add-on solutions, designed to elevate your operations, enhance network performance, and ensure seamless service delivery.
Our tailored offerings cater to every aspect of your satellite communications ecosystem, from provisioning and monitoring to engineering support, field services, and 24/7 operations coverage. With Gilat SkyCare 360, your organization gains access to a global network of experts, cutting-edge tools, and proactive management capabilities, empowering your team to excel in every scenario.
SkyCare 360 Provisioning
SkyCare 360 Monitoring
SkyCare 360 Engineering
SkyCare 360 Night Shift
SkyCare 360 Field Services
SkyCare 360 Ignite
SkyCare Ai
Our add-on services for providing the intelligence behind your network performance enhanced
SkyCare AI offers a comprehensive solution for advanced network monitoring, combining advanced data analytics with SkyEdge Platforms Performance Monitoring Data. Designed for businesses seeking optimal performance and reliability, SkyCare AI enables proactive monitoring, swift anomaly detection, and efficient troubleshooting for enhanced network management. With real-time insights, customizable dashboards, and automated features, SkyCare AI ensures seamless operations across your network.
SkyCare AI Analytics
SkyCare AI Monitoring Plus
SkyCare AI Monitoring Premium
SkyCare AI Troubleshooting
SkyCare AI Business Intelligence
Core Features:
- Embedded BI Reports: Access detailed performance reports for network devices and VSATs.
- Performance Trends: Track VSAT RF levels and throughput trends for optimization insights.
- Network Summary Reports: Get a comprehensive overview of network health and performance metrics.
In addition to SkyAI Analytics, this package offers:
- Real-Time Monitoring: Monitor Gilat HUBs and VSATs with drill-down dashboard capabilities.
- Custom Dashboards: Visualize data for network devices and VSATs with easy-to-navigate dashboards.
- Drill-Down Functionality: Dive deeper into network segments and individual VSAT performance metrics.
Enhances SkyAI Monitoring Plus with:
- Advanced BI Reports: Get custom reports tailored to your network’s unique needs.
- Scheduled Actions: Automate tasks like RF audits, reboots, or CLI commands to streamline operations.
- VSAT Experience: Summarize VSAT KPIs into a single experience factor for simplified monitoring.
- Anomaly Detection: Set custom thresholds for events and alarms based on network behavior.
- Health Check Verification: Regularly verify the health of all network components and HUB devices.
Additional features for in-depth troubleshooting:
- RF Error Reports: Identify problematic RF slices and frequencies affecting network performance.
- VSAT Troubleshooting Scripts: Automate troubleshooting tasks for faster resolution of issues.
- HUB Performance Audits: Generate detailed reports on HUB performance for in-depth analysis.
Tailored to your needs:
- Custom Reports: Request custom reports designed around your specific network requirements.
- Data-Driven Insights: Leverage detailed analysis to improve decision-making and network optimization.