You Focus on Business, We’ll Take Care of the Network Operations
In today’s net-centric environment, disruption of business-critical applications due to network failure or degradation is not an option. However, as the complexity of thier infrastructures continues to grow, service providers often lack the time, resources or expertise required to effectively manage and monitor their network operations.
As part of our advanced Managed Services offering, Gilat’s Network Operation service helps you reduce IT overhead and maximize service levels through a 24×7 Network Operations Center (NOC). By outsourcing the full range of network operations and helpdesk services to Gilat, you can focus on the business of selling communication services, rather than worrying about managing your infrastructure. At the same time, our expertise in managing complex networks helps you to better control operational costs.
As soon as the network is up and running, Gilat’s NOC engineers monitor and maintain all network operations, ensuring that SLAs are met and that any network failures are swiftly discovered and handled. In addition, our Field Operations team provides onsite maintenance for issues that cannot be handled remotely. As part of this service, Gilat continually assesses the network efficiency, and reallocates resources as needed to ensure optimal performance.
Gilat’s Network Operation service covers the following activities, among others:
24×7 network surveillance and operations
Helpdesk and customer support for the remote terminals
End-to-end service responsibility based on SLAs guaranteeing the highest network availability
Comprehensive OSS dashboard that supports performance monitoring, service assurance/fault management, SLA measurement, and change management
Ongoing network efficiency monitoring analysis and development